Johannes-Tobias Lorenz – Senior Partner at McKinsey’s Düsseldorf office, Leader Digital Insurance McKinsey
Johannes leads McKinsey’s work in digital insurance in Europe, helping insurers build their digital strategies, expand and serve direct markets, and strengthen their customer-service experience.
He also oversees the firm’s global customer experience for financial-services activities, helping financial institutions around the world transform the ways they meet the needs of increasingly demanding customers.
Some of his recent client work includes building a digital strategy for a leading global insurer and helping launch direct insurance players in Germany and other European markets. He also assists clients across Europe in areas such as social-media strategy and digital enablement of the tied-agents channel. Other projects include working with a number of insurers to digitize their customer journey for processes such as claims, life-insurance onboarding, and auto-insurance sales.
Furthermore, Johannes helps private-equity firms on due diligences and portfolio work.
Johannes has coauthored several McKinsey articles about issues confronting the insurance industry, such as insurance fraud and digital transformation.