Michael Cook, Dip CII, Partner at PwC UK – Claims Advisory and London Market Consulting Lead
Michael Cook is a seasoned insurance professional and management consultant with 34 years of experience in the global insurance and reinsurance industries. Based in London, he specializes in operational design, business transformation, and technology-driven initiatives for insurers and reinsurers. Over the years, he has worked extensively in the US, UK, Australia, and continental Europe, offering his expertise to global, regional, and local insurance companies.
Michael has deep domain knowledge across insurance operations, business processes, claims, reinsurance, and technology. His career began with a decade focused on claims, followed by over two decades as a management consultant. He has been instrumental in designing and implementing target operating models, system transformations, and business process reviews. His expertise spans key insurance areas, including underwriting, policy administration, claims handling, reserving, and reinsurance operations.
Michael has consulted on a wide range of engagements, including operational reviews, system selection and implementation, claims audits, reinsurance recoveries, and commutations. His work emphasizes aligning business objectives with technology to deliver comprehensive solutions for insurers and reinsurers.
As an industry speaker and a member of CSC’s Ingenious Minds, Michael regularly shares insights on insurance and reinsurance trends. His specialties include business advisory, transformation, general insurance (P&C), reinsurance, and IT advisory.
Michael’s extensive experience and strategic leadership have made him a key figure in driving innovation and operational excellence across the global insurance and reinsurance landscape.
