Alliant Insurance Services has agreed to acquire Nava Benefits, adding its AI-native employee benefits platform to Alliant’s national brokerage business. Financial terms of the transaction weren’t disclosed.
The deal combines Alliant’s advisory services, analytics and insurance expertise with Nava’s HQ technology platform. Both companies plan to build a benefits operating model where AI supports brokers, HR teams and employees inside the same system.
The acquisition comes as employee benefits brokers invest more heavily in AI. Alliant and Nava aren’t planning to bolt another software layer onto existing workflows. Their stated goal is to redesign how benefits teams handle service, renewal analysis and employee support.
Kevin Overbey, President of Alliant Employee Benefits, said the acquisition gives Alliant a way to connect technology more directly with its advisory model. The company expects faster service and more measurable results for employers using its benefits programs.
Benefits brokerage has historically involved a tradeoff between service intensity and operating cost. More personal support usually requires more people, while efficiency programs often reduce the amount of help available to employees.
AI changes that cost structure, according to Alliant and Nava. Their model is designed to handle routine work automatically while directing human specialists toward more difficult employee and employer issues.
“Employers today expect more than traditional brokerage services,” said Greg Zimmer, CEO of Alliant. He said clients increasingly need advisers supported by technology that simplifies benefits decisions and reduces administrative work.
Zimmer described Nava’s platform and technical team as a strong fit with Alliant’s employee benefits strategy. The brokerage has been investing in technology as employers demand faster analysis and better service from advisers.
Nava built its business around changing how employees interact with workplace benefits. Its HQ platform connects producers, brokerage service teams, employer HR departments and employees through one system.
Traditional benefits operations often keep those groups inside separate software tools. Information then moves through email, spreadsheets and manual handoffs, increasing the time required to answer questions or prepare renewal scenarios.
HQ moves those interactions into one operating environment. Nava says renewal quoting and scenario modeling that previously required about a week now runs live within minutes.
The platform also uses AI for employee support. According to Nava, its technology resolves 81% of member inquiries without human intervention and records an average satisfaction score of 4.5 out of 5.
That automation leaves human advocates with more time for complicated cases. Those include access-to-care problems and reviews of medical bills where employees need individual assistance.
Nava reports a lifetime Net Promoter Score of 89 across its client base. The company says the figure places its customer satisfaction among the stronger results in employee benefits brokerage.
Alliant and Nava describe the combined approach as AI-native, human-backed and adviser-led. Nava contributes engineering, data science and AI expertise alongside its existing benefits brokerage operation.
Alliant brings national distribution, employer relationships and a larger advisory workforce. Its infrastructure also gives Nava more room to deploy HQ across a broader range of employers and employee populations.
The transaction goes beyond adding a technology-enabled brokerage to Alliant’s portfolio. It gives Alliant ownership of a benefits platform already used for quoting, employee support and service workflows.
For Nava, the deal provides the scale of a major national broker. Its technology will sit alongside Alliant advisers rather than operate as a separate employee benefits product.
“Healthcare is deeply personal, and people deserve guidance when they need it most, not just during open enrollment,” Overbey said. He said the combined model should give employees faster access to support while helping employers get more value from benefit spending.
Barclays served as Nava Benefits’ exclusive financial adviser on the transaction. The companies didn’t disclose the purchase price or other financial terms.
