Likewize, a global provider of device protection, repair services, and technical support, has acquired Speedperform, a company specializing in AI-based customer support solutions. Financial terms of the deal were not disclosed.
This acquisition strengthens Likewize’s technology offerings and supports its goal of improving customer service across device selection, setup, troubleshooting, and performance.
With Speedperform’s Microsoft GenAI-powered platform, Likewize expects to deliver faster resolutions, smarter self-service, and more personalized support.
Speedperform’s tools are widely used in the telecom and technology sectors and are designed to simplify customer support interactions.
The company serves major clients across Europe, Asia Pacific, Africa, and Latin America.
Headquartered in Dallas, TX, Likewize was founded in 1997. The company works with leading global brands in telecom, finance, and retail, handling over 250mn device-related issues annually.
Its services include warranties, repairs, upgrades, and advanced technical assistance. The acquisition extends Likewize’s global operations, currently active in more than 30 countries.
Likewize CEO Ryan O’Hara stated that the acquisition supports the company’s expansion strategy and will allow it to deliver more comprehensive support solutions. He emphasized the compatibility between Speedperform’s technology and Likewize’s focus on reducing friction in tech-related problems.
This acquisition of Speedperform marks an exciting new chapter for Likewize as we continue to expand our capabilities and deliver cutting-edge solutions to our clients and their customers.
Likewize CEO Ryan O’Hara
Thomas Thrane, CEO of Speedperform, said the partnership would help customers maximize their use of devices, supporting them across every stage—from purchase and protection to repair and upgrades.
He noted that most users operate only a fraction of their devices’ full capabilities, and this collaboration aims to improve that.
This acquisition follows Genstar Capital’s investment in Likewize as the majority shareholder in late 2023.
The transaction reflects Likewize’s ongoing focus on growth through strategic acquisitions and continued innovation in customer support.
