Insurtech Duck Creek Technologies announced the opening of its second Center of Excellence (CoE) in Warsaw, Poland. This expansion aims to boost global support for property and casualty (P&C) and general insurance customers, particularly in EMEA and APAC regions.
The new CoE complements Duck Creek’s existing center in India, enhancing its 24-hour service capabilities. With full operational status expected by year-end, Duck Creek seeks to access a wider pool of specialized talent.
The strategic location of the Poland CoE allows for seamless “follow-the-sun” support, placing teams closer to regional clients and enabling cross-time-zone collaboration. The centers in Poland and India will jointly work to strengthen resilience and maintain consistent support for customers.
Courtney Townsend, Chief People Officer, expressed excitement about the expansion. She emphasized that this new facility reflects Duck Creek’s commitment to global talent and innovation to advance their cloud-based insurance solutions.
Our new Center of Excellence in Poland marks a pivotal milestone in our European expansion and aligns with our goal to streamline operations while continuing to deliver exceptional products and services
Courtney Townsend, Chief People Officer of Duck Creek Technologies
The Poland CoE will deliver technical, engineering, and customer support tailored to the EMEA market. It will initially employ specialists in Engineering, Product, Finance/Accounting, and IT roles.
The dual-CoE strategy positions Duck Creek to manage risks related to talent shortages or geopolitical challenges and ensure efficient, high-quality global service.
Duck Creek Technologies, a provider of software solutions for the P&C insurance industry, has undergone financial developments in recent years.
- The company secured a $230 mn investment from Kayne Anderson Rudnick Investment Management, Whale Rock Capital Management, and existing investors. This funding aimed to enhance Duck Creek’s SaaS offerings and support its growth initiatives.
- Duck Creek Technologies went public, achieving a valuation of approximately $3.46 bn.
- Vista Equity Partners announced plans to acquire Duck Creek for $2.6 bn, offering $19 per share in cash. This proposal represented a 46% premium over Duck Creek’s closing stock price on January 6, 2023.
- The acquisition by Vista Equity Partners was completed, resulting in Duck Creek becoming a privately held company.
