AI-powered technology company IntelePeer has sequred $140 mn in new growth funding and debt financing co-led by Savant Growth and VantagePoint Capital Partners, included support from Coller Capital, Hollyport Capital, Manulife Investment Management, and Achmea.
Vector Capital, through its new direct credit strategy, Vector Velocity, led the debt financing.
This new financing will support IntelePeer’s goal to “reinvent the contact center and reimagine customer experience through AI and automation.”
Founded in 2003, with offices in Florida and Colorado, IntelePeer offers AI-powered omnichannel communications solutions that automate customer interactions.
Since its launch, the company has automated over 600 mn customer interactions across voice, messaging, and digital channels, reducing the cost of interactions.
IntelePeer’s AI business grew by over 100% year-over-year. We anticipate further acceleration due to our focus on reinventing the contact center through customer self-service automation.
Frank Fawzi, IntelePeer CEO
“This funding validates our long-term goals. Our unique sales process uses Gen AI to understand why consumers contact businesses. The data helps create an intent map to identify AI use cases with the highest ROI and best insurance customer experience. This funding will help us grow our AI Agent portfolio and invest in our product development, sales, and marketing teams,” said Frank Fawzi.
“IntelePeer has implemented communications AI and automation since 2020, with growth after adopting Gen AI, which increases ROI for customers.
Our reliable implementations and comprehensive product offerings, including an omnichannel communications workflow engine and call center integrations, lead to market-leading product success
Javier Rojas, Founding Partner, Savant Growth
This provides contact centers with full self-service automation for about 65% of calls
“As AI use rapidly expands in contact center solutions, we look forward to using our operational support and technology expertise to help IntelePeer capitalize on AI opportunities,” said Nick Ghoussaini, Head of Credit at Vector Capital.
IntelePeer, founded in 2003, provides AI-powered communications automation solutions aimed at enhancing customer interactions.
With offices in Florida and Colorado, their platform integrates AI and analytics to automate customer interactions across various channels, including voice, SMS, and digital platforms. They offer low- and no-code solutions, enabling businesses to easily implement and utilize their technology.
IntelePeer’s platform has automated over 600 mn customer interactions, significantly reducing operational costs and improving efficiency. Their solutions are designed to work seamlessly with existing business software and infrastructure, providing rapid time-to-value for enterprises.
