Aon has rolled out Aon Claims Copilot, a single, integrated digital platform built to modernize claims management through analytics, automation, and global consistency.
The new tool blends technology with the expertise of Aon’s claims advocates to help clients resolve losses faster and make sharper risk decisions.
The platform covers every stage of the claims lifecycle – from incident to negotiation and settlement.
It brings advanced data insight, real-time analytics, and performance metrics into a single interface, giving clients greater visibility and control.
AI-driven functions are slated for launch in early 2026, with Germany serving as the pilot market. Global rollout will extend to North America, Asia Pacific, and EMEA through 2027.
Joe Peiser, CEO of Commercial Risk at Aon, called the platform “an exciting step forward in our commitment to deliver better information, advice and solutions through technology.”
He said Aon Claims Copilot equips professionals to convert insight into action, driving faster claim resolutions and stronger recoveries.
Aon’s 1,800-strong claims team across 50+ countries will use the platform to deliver proactive advocacy across 20-plus product lines.
Key features include:
- Analytics and risk insights: Real-time dashboards reveal claim trends, peer benchmarks, and portfolio performance.
- Carrier performance evaluation: Data-led reviews measure insurer responsiveness, efficiency, and outcomes.
- Client transparency: A secure client portal allows direct tracking of claim status and progress.
- Process optimization: Automation and integration streamline the entire claims workflow.
Mona Barnes, Global Chief Claims Officer for Commercial Risk, said the platform combines “expert advocacy with AI-driven analytics” to give clients superior visibility and control.
It amplifies our teams’ expertise and maximizes recoveries for clients while reinforcing feedback loops with brokers to reward markets that deliver consistent results
Mona Barnes, Global Chief Claims Officer for Commercial Risk
Aon Claims Copilot allows teams to handle complex claims more efficiently, reduce claim lifecycles, and improve payout accuracy.
It forms part of Aon’s broader effort to enhance resilience through digital innovation – following the recent launches of Aon Broker Copilot and the firm’s AI-powered Risk Analyzers.
The goal, according to Aon, is straightforward: faster settlements, better insights, and a consistent, data-driven claims experience for clients worldwide.
