Genpact has unveiled the Insurance Policy Suite, an AI-powered platform aimed at transforming how commercial and specialty insurers handle underwriting and policy administration.
The launch is part of the company’s Service-as-Agentic-Solutions portfolio, built to strip out repetitive tasks and speed up pre-bind workflows.
The suite leverages Microsoft Azure AI Foundry Models and Azure Analytics Services to orchestrate and execute underwriting support functions.
Genpact is an agentic and advanced technology solutions company. Insurtech leverage process intelligence and artificial intelligence to deliver measurable outcomes.
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By automating document handling, classification, and anomaly detection, it closes the gap between initial submissions and binding, cutting down manual workload for underwriters.
Jinsook Han, Genpact’s Chief Strategy, Corporate Development & Global Agentic AI Officer, said the product was designed with underwriters in mind.
We designed the Genpact Insurance Policy Suite with underwriters in mind so they can focus on delivering faster quotes, building better broker relationships, and increasing submission-to-bind ratios
Jinsook Han, Chief Strategy, Corporate Development & Global Agentic AI Officer at Genpact
Han added that the system includes observability, audit trails, and role-based controls to ensure transparency and compliance.
“We understand how complex insurance processes and documentation can be, so we designed our solution with observability, audit trails, and role-based controls built in, giving carriers and underwriters better transparency and insights,” said Jinsook Han.
The platform consists of four modules, each powered by networks of specialized AI agents. These tools extract and summarize data, enhance touchless processing, rank risks, and accelerate decision-making.
According to Genpact, insurers adopting the suite could see up to 90% touchless submission clearance, 50% cost reductions, and cycle times shortened by as much as 75%.
Built for commercial and specialty insurance, and powered by Microsoft Azure AI Foundry Models and Azure Analytics Services, the Genpact Insurance Policy Suite orchestrates and executes underwriting support tasks, closing the gap between initial submission and the bind process.
The suite consists of four modules, each with a network of specialized AI agents that classifies, extracts, and summarizes data to enhance touchless processing, detect anomalies, and rank risk to speed up decision-making and quote generation.
Genpact projects that organizations adopting the suite can expect:
- Higher underwriting capacity with up to 90% touchless submission clearance
- Faster speed-to-market with up to 75% reduction from existing manual cycle times
- Improved working capital with up to 50% lower costs.
Hemanth Sundararaj, Global Financial Services Industry Solution Sales Leader at Microsoft, said the launch demonstrates how Azure’s AI stack can be deployed in highly specialized sectors like insurance.
Genpact expands its industry footprint with the launch of the Genpact Insurance Policy Suite – another agentic AI product proof point that takes advantage of the robust capabilities of Microsoft’s Azure AI stack.
Hemanth Sundararaj, Global Financial Services Industry Solution Sales Leader at Microsoft
He described the collaboration as a way to securely accelerate underwriting while improving business performance and user experience.
“By using Azure AI Foundry Agent Service and Azure AI Content Understanding with Genpact’s insurance expertise and in-depth knowledge of the pre-bind process, the Genpact Insurance Policy Suite will help carriers securely accelerate cycle times, improve business performance, and enhance the experience of all stakeholders,” said Hemanth Sundararaj.
For insurers, the suite signals a push toward AI-driven infrastructure that promises more capacity, lower costs, and quicker speed-to-market in an industry still weighed down by slow, manual processes.
In September, Genpact a milestone with the ringing of the opening bell at the New York Stock Exchange, using the occasion to highlight its push into agentic AI.
The company framed the event as more than ceremonial, positioning it as proof of its strategy to build products and solutions ahead of market demand.
Leadership emphasized that Genpact is not reacting to change but instead actively shaping the direction of digital transformation in insurance, financial services, and beyond.
Executives described the firm’s approach as intentional disruption, rooted in its heritage as a global captive center operator and strengthened by its last-mile execution capabilities.
That foundation, they said, enables Genpact to deliver domain-led agentic AI solutions that serve as building blocks for the autonomous enterprise.
The company said the initiative reflects its identity: combining strategic foresight with outcome-driven execution to meet client needs before they become explicit.
