Insurity, a cloud-native software provider for insurers, MGAs, and brokers, has shifted its development focus toward modernising claims operations. The move comes as carriers face growing pressure to adopt faster, smarter systems.
The company is rolling out a refreshed user interface and overhauled backend architecture. These updates aim to speed up workflows and provide adjusters with more intuitive tools.
The redesigned claims environment integrates new AI features and supports greater configurability to meet varying operational needs.
Insurity’s current platform already enables automation across underwriting, billing, and claims. The latest improvements are part of a longer-term roadmap to increase speed, reduce complexity, and support more agile claims handling.
Collaboration with Floatbot AI and Attestiv adds generative AI to triage and inquiry handling. It also brings in blockchain-based tools to flag fraud and verify digital evidence.
These technologies aim to cut resolution times and improve cost efficiency while tightening fraud controls.
The firm is also advancing its support for digital first notice of loss (FNOL) and expanding its integration framework. This positions insurers to reduce overhead and improve service for policyholders without disrupting existing systems.
Cindy Casteel, director of product management, said Insurity’s roadmap prioritises practical outcomes for insurers:
We’re investing in scalable, future-proof claims solutions—UI upgrades, AI extensions, and long-term product development that align with what our customers actually need.
Cindy Casteel, director of product management
Chris Quirk, VP and GM of insurance ecosystems, added: “The goal is to simplify claims processes without losing flexibility. We’re giving adjusters better tools and helping insurers tackle real challenges—from FNOL to fraud detection—faster and with more control.”
Insurity’s approach highlights a broader trend across the industry: legacy claims systems are no longer enough. Speed, usability, and smarter automation are becoming non-negotiable.
