Intuitech and UNIQA have unveiled NiQA, a next-generation AI claims platform capable of handling complex insurance claims entirely autonomously.
The launch represents a major milestone for the insurance industry, as NiQA moves beyond automation support to fully independent claims management.
By processing hundreds of data points per claim and leveraging advanced image analysis, the platform can assess damages, detect fraud, and execute payouts with minimal delay.
NiQA is more than a simple digital inisiative: it is an innovative, AI‑driven solution that places simplicity, collaboration, and empathy at its core. She does not replace our work – it transforms it. By reducing repetitive tasks, it creates more space for human attention and professional expertise.
Although she was first introduced in claims reporting processes, her real strength lies in continuous development. It is a platform that learns, adapts, and remains open to new roles.
She helps shape simpler processes, more conscious collaboration, and a more future‑ready organization, demonstrating how innovation can become an integral part of UNIQA’s everyday operations in the long term.
NiQA interprets and verifies uploaded photos in real time, at the very moment they are received. Her prompt feedback reduces the need for follow‑up requests and waiting times, allowing the claims settlement process to start faster.
Claims reporting no longer has to involve paperwork and complex forms. NiQA instantly recognizes and verifies submitted documents and notifies users if anything is still missing.
The system has already demonstrated its potential, completing a full claims journey in under 24 hours significantly faster than traditional processes. Its ability to deliver consistent, high-accuracy outcomes has been validated through extensive testing against historical claims data.
Strategically, the rollout signals a shift toward high-volume automation in claims, with NiQA expected to handle the majority of standard cases.
This allows insurers to redeploy human expertise toward more complex, judgment-intensive claims, enhancing both efficiency and value creation.
Beyond operational gains, the platform is also reshaping customer experience. Faster resolutions and clearer communication have already driven higher satisfaction levels, highlighting the role of AI in reducing friction during critical moments for policyholders.
With plans to expand into additional lines such as motor insurance, NiQA underscores how production-ready AI is beginning to redefine the claims lifecycle paving the way for a more responsive, scalable, and customer-centric insurance model.
