Igloo has introduced Igloo Tech Solutions, a new product line focused on digital tools for insurance operations in Southeast Asia.
The platform includes modular systems such as Igloo Agent, Igloo Consumer, Igloo Partner, and Turbo — a no-code core system — as well as modules for claims and administrative processes.
These tools, developed over five years and tested across Igloo’s embedded, intermediary, and direct-to-consumer models, support over 75 companies in industries including fintech, e-commerce, logistics, and telecommunications.
The goal is to help insurers expand distribution, improve efficiency, and avoid high infrastructure costs.
This launch aligns with regional pressure on insurers to digitize operations. McKinsey’s 2025 Global Insurance Report notes that insurers must update product development, pricing, and service delivery in response to generative AI and changing customer behavior.
In Asia-Pacific, insurance companies typically spend only 2–3% of gross written premiums on technology.
Igloo’s CEO Raunak Mehta stated that digitalization is now essential. Igloo Tech Solutions aims to help insurers close the technology gap and modernize their operations while improving service and accelerating growth.
Enhancing digitalization capabilities is not optional. It is imperative in today’s landscape. Igloo Tech Solutions is designed to bridge this divide, offering insurers the tools they need to modernize operations, enhance customer experiences, and drive rapid growth.
Raunak Mehta, Igloo’s Co-Founder and CEO
Igloo Tech Solutions also includes artificial intelligence features. The AI Claims Agent guides users through claim submissions via chat and processes claims automatically, including documentation uploads and feedback.
This reduces pressure on claims teams and improves client satisfaction. Its AI Fraud Detection tool combines optical character recognition and large language models to review claims and flag inconsistencies. These features reduce manual workloads and improve fraud screening for insurers.
Companies across Southeast Asia have already adopted these platforms. MSIG Vietnam uses Igloo Agent to increase agent productivity.
Kredivo in Indonesia uses Igloo Consumer to build an embedded insurance marketplace. TrueMoney has also added insurance services through the same platform.
In Singapore, a local insurer relies on Igloo Partner to improve claims operations, and BIMA in Cambodia integrates it for in-store insurance offerings.
Through Igloo Tech Solutions, Igloo expands its role as a technology provider for insurance businesses in Southeast Asia.
With modular architecture, AI tools, and practical industry experience, the company supports insurers seeking to update distribution and operations across digital channels.
