San Francisco-based startup allowing merchants to offer product protection plans for their customers Extend announced the launch of Shipping Protection which provides protection for replacement when customers’ packages are lost, damaged, or stolen in transit.
Customers can now place their important online orders with the confidence that, even if something happens to their package during the shipping process, they’re safeguarded with Extend. Extend’s modern, digitally native platform is trusted by more than five million customers and 800 leading merchants. This remarkable market traction is a result of rapid, customer-focused issue resolution and the ability to drive greater profit and improved margins with each transaction.
Extend Shipping Protection is a crucial part of our efforts to deliver a best-in-class digital experience that drives customer lifetime value and increases brand loyalty. We’ve seen increased shipping issues over the past few years, and being able to offer our customers the opportunity to protect their purchases while enroute to their homes is a tremendous value add.Ali Oner, CEO at Boutique Rugs
“With Extend Shipping Protection, our customers are protected and we save millions of dollars in product replacement costs. Shipping Protection complements our Product Protection offering from Extend, allowing us to further drive incremental profit and defray costs.” – Ali Oner, CEO at Boutique Rugs.
“Over the last three years, we’ve built our customer-focused, industry-leading product protection technology to boost average order value and increase purchase conversion rates for our merchant partners. I am energized to provide even more opportunity to delight customers and drive meaningful incremental revenue by now offering both Product Protection and Shipping Protection through one simple integration with Extend.” – Woodrow Levin, Extend’s CEO and co-founder.
Extend’s Shipping Protection launch follows the company’s January 2022 announcement that it is now able to design and manage its own protection plans through its fully licensed in-house obligors.
With the addition of Shipping Protection, Extend greatly expands the capabilities of its vertically integrated, proprietary Product Protection Platform.
Merchant and customer benefits include:
- Providing peace of mind for customers who expect their products to arrive safe and sound – which is why our merchants see up to 50% of customers add Shipping Protection to their order.
- Improving profitability by eliminating product replacement costs, reducing customer support overhead, and increasing AOV.
- Increasing loyalty by eliminating shipping issues that can create detractors and hurt a merchant’s brand affinity.