Liberate Innovations, software-as-a-service (SaaS) platform that enables P&C insurers to fully automate claims and underwriting journeys, has raised $7mn in funding led by Eclipse.
The platform aims to empowers insurers to deliver digital self-serve experiences and orchestrate an ecosystem of solutions providers and core systems to automate complex business processes.
Liberate said this leads to significant reductions in costs and an unmatched experience for both customers and employees.
The P&C insurance industry is facing significant financial and talent challenges. Downward pressure on rates, a rise in frequency and severity of claims, and a shortage of skilled claims adjusters and underwriters is directly impacting profitability and business operations.
At the same time, customers are demanding a digital experience on par with human interaction. Despite the ubiquity of insurtech solutions and the benefits they promise, carriers have yet to realize the full potential of the ecosystem.
This has contributed to the general downward trend in overall customer satisfaction with P&C insurers and their digital offerings.
The launch of Liberate’s platform comes at a time when the P&C industry is facing significant financial and talent challenges.
Liberate said that a downward pressure on rates, a rise in frequency and severity of claims, and a shortage of skilled claims adjusters and underwriters is directly impacting profitability and business operations. At the same time, customers are demanding a digital experience on par with human interaction.
Amrish Singh, founder and chief executive officer of Liberate, said, “P&C insurers need a new way to modernise quickly and cost- effectively to offer a better customer and employee experience and increase profitability – traditional approaches to modernisation — like upgrading core systems — take too long, cost too much, and have questionable ROI.
Liberate’s team of technology and insurance experts, from some of the industry’s most prominent insurance and software companies, applied their decades of experience and knowledge in machine learning, software systems integrations, and prior real-world experience in building underwriting and claims workflows at Fortune 500 insurance carriers to build the SaaS platform.
Their approach involves modernizing via smaller, incremental steps at a more rapid pace to offer better customer and employee experiences and quicker return on investment.
The end-to-end platform provides insurers a one-stop shop for building user-friendly front-end experiences for their end customers and seamlessly stitching together core systems and insurance solution vendors to automate complex business processes.
Through the use of low-code tools and pre-built templates, claims handlers and underwriters can streamline and accelerate deployment of digital experience and process workflows, resulting in up to 30% reduction in processing costs.
“Eclipse backs entrepreneurs who solve age-old industry challenges through innovative, tech-forward solutions. Liberate’s technology allows P&C insurers to transform their operations at a radically faster pace, enabling them to operate more efficiently and quickly capitalize on the benefits of digital transformation, such as lower costs and improved experiences for both their end customers and employees,” said Aidan Madigan-Curtis, Partner at Eclipse.
by Peter Sonner