Wisedocs, an AI-driven insurance claims platform with expert oversight, has introduced two new features to improve how medical records and claims documents are processed.
The new tools, WiseChat Q&A and Custom Reports, aim to improve efficiency for insurance carriers, legal professionals, and healthcare providers by making medical data easier to access and use.
Automation in claims processing has become essential. Traditionally, professionals in these industries manually reviewed thousands of documents, causing inefficiencies and delays.
Wisedocs seeks to eliminate this challenge with AI-powered automation that speeds up decision-making and improves accuracy.
The company specializes in AI-driven automation for managing medical claims and records. Its platform helps insurance carriers, legal firms, and healthcare providers process claims faster and more accurately while maintaining human oversight for quality control.
WiseChat Q&A is a live-chat tool that lets users ask case-specific questions and receive instant, detailed responses.
This feature is built on a structured library of preset questions for insurance, legal, and medical use. It pinpoints key information, such as injury details, diagnostic results, or treatment history, and provides answers with linked citations, directing users to exact sources in claim documents.
Custom Reports enables users to generate claim reports based on specific needs. The tool offers configurable templates for structured reporting, whether by business line, jurisdiction, or client preference.
With AI-powered automation and human review, users can generate formatted reports that improve clarity and efficiency in claims processing.
Both tools aim to improve productivity, lower costs, and enhance accuracy in claims management.
By simplifying the review of complex medical records, these solutions support professionals handling disability, liability, and workers’ compensation claims, improving outcomes while reducing operational expenses.
Connor Atchison, founder and CEO of Wisedocs, emphasized the impact of these innovations: “After working in government and manually processing claims, I saw firsthand the inefficiencies affecting so many people. Sorting, highlighting, and manually handling thousands of documents was the standard, but it was clear automation was missing.”
WiseChat eliminates this slow process, helping users retrieve specific case details in seconds so they can focus on expert decision-making instead of searching for information.
Jenna Earnshaw, co-founder and COO, added: “We wanted to create a simple and flexible way to build reports. With Custom Reports, users can generate claim reports while referring to source documents in one platform, giving them the tools to manage cases with clarity and confidence.”
Atchison reinforced the company’s broader vision: “Wisedocs has always aimed to make work easier for professionals in insurance, healthcare, and legal fields. These new tools are just the next step in that effort.”
Wisedocs is an AI-powered platform that automates the review and processing of medical records for insurance carriers, legal firms, and healthcare providers.
Its technology reduces the time and effort required to handle claims by structuring, summarizing, and analyzing large volumes of medical documents. The platform helps professionals make faster and more accurate decisions, improving efficiency while maintaining human oversight.
The company has raised funding to support its expansion. It secured a C$12.7 mon Series A round, led by Information Venture Partners, with participation from Thomson Reuters Ventures and ManchesterStory. This brought its total funding to C$21.4 mn CAD. Later, Wisedocs received an additional C$4.5 mn in growth capital financing from CIBC Innovation Banking.
With this funding, Wisedocs has expanded its platform, introducing new features such as WiseChat Q&A and Custom Reports. These tools improve claims processing by making medical data more accessible and easier to analyze. The company continues to develop AI-driven solutions to help insurers, legal professionals, and healthcare providers manage claims more efficiently.
