Zurich Insurance just plugged Quantexa’s tech into its fraud operation in the UK, and the company says it’s the first insurer in the country to do it. The move amps up real time fraud detection across multiple business lines.
Claims teams now get alerts built from wider data, sharper matches, and way more context than before. It feels like a big swing for an industry that still leans on old school checks.
Zurich already ran real time detection for three years and uncovered roughly £260,000 in bogus claims every day in 2024. The new setup widens the lens.
It maps connections across more variables and taps into intelligence pulled from around the sector, not just Zurich’s own files.
Quantexa’s Decision Intelligence platform pulls in feeds like the CUE database, scanning claims instantly against those logged by other insurers.
It links to the Insurance Fraud Register without manual digging, cutting the time needed to flag suspect cases. The system also pulls public corporate records, including Companies House files, which gives the AI extra depth when it analyses behaviour and patterns.
Claims handlers keep working the way they always do. They enter claim details from online submissions or phone calls.
The platform then sweeps through the information, spotting individuals, addresses, related firms, even solicitors tied to the case. It renders a live visual that shows other policies, linked claims, and any warning markers around that web.
Each handler sees a guidance rating with risk scenarios, helping them decide if the claim requires a fraud review. A clean rating speeds up settlement for genuine customers.
Scott Clayton, who leads claims fraud at Zurich, said fraud tactics keep shifting, and the insurer has to keep pace. He said the Quantexa rollout improves detection and protects both commercial and public sector clients from exaggerated or fabricated claims. At the same time, the real time workflow helps the company avoid delays for honest policyholders.
Dan Higgins, chief product officer at Quantexa, said insurers need a full picture of how customers interact with the market to stop fraud early. He said the platform brings scattered data into one place, creating a 360 degree understanding of each claim.
Quantexa calls this Zurich partnership its first at scale in the UK insurance market and expects it to cut losses while streamlining other tasks too.
Our platform pulls together data which was previously siloed and scattered to give a comprehensive 360-degree view of each claim.
Dan Higgins, Chief Product Officer at Quantexa
“We’re delighted to be working with Zurich to put our technology into action in the UK insurance sector for the first time, helping reduce losses from fraud while also increasing the efficiency of other processes.”
Alex Johnson, VP of insurance at Quantexa, said the partnership shifts how AI gets used in everyday operations because it builds more trust in connected data. He said Zurich’s goal stretched well beyond blocking fraudulent claims.
The company wanted a richer portfolio view, better training opportunities, added protection for a broad customer base, and tools that let teams prioritise and speed up work across the whole value chain. All of which, he said, rolls into stronger service for policyholders.
