Acrisure plans to cut about 2,250 jobs by the end of 2027 as the global broker reorganizes around technology, AI, and digital platforms. CEO Greg Williams told employees the reductions would affect about 11% of the company’s workforce.
The Grand Rapids, Michigan-based broker has about 19,000 team members, according to its website. Williams said most of the cuts will take place in the U.S.
Layoffs began May 21 and will continue in phases into 2027. Acrisure did not immediately respond to a request for comment.
In a memo to employees, Williams said the private equity-backed company is entering a new phase of execution. He said advances in technology, AI, and digital platforms are changing how businesses operate, how clients expect service, and how companies create value.
Williams said Acrisure made its first scaled AI investment in 2020. He said other large organizations are accelerating in the same direction, and Acrisure needs to keep pace.
The company plans to combine human expertise with technology platforms. It also intends to use AI and automation to reduce manual work, deliver faster results, and build more digital capacity for client service.
Williams said the biggest risks are failing to act decisively and relying on old operating models. He told employees that technology must sit at the center of how Acrisure operates, grows, and delivers value to clients.
Acrisure’s North American insurance operations will also organize more deliberately around lines of business. The company did not provide detailed role-by-role cuts in the memo.
The latest plan follows earlier layoffs tied to technology and AI. In October 2025, Acrisure said it would cut 400 accounting roles this year, also citing advances in automation and digital tools.
The new reduction is much broader. It signals a larger operational reset for a broker that has grown quickly through acquisitions and now appears to be tightening its structure around fewer people, more automation, and a more centralized technology model.
