Insurtech Peppercorn has created the “world’s first” conversational AI insurance assistant. Peppercorn’s platform enables customers to benefit from a more responsive and user-friendly experience, from insurance purchase to policy adjustments.
Founded by Nigel Lombard, Peppercorn is able to keep operating costs and expense ratios low, particularly compared to legacy insurance providers.
Not only does this remove the need for physical call centres, but also results in more competitive insurance premiums for the customer.
Furthermore, by utilising cutting-edge, counter fraud technology and pre-inception underwriting decisioning, the platform ensures that customers are getting the best possible coverage at the best possible price.
Putting the customer in control of the conversation also removes the need for filling out forms and waiting on hold with the assistant able to respond to queries straightaway using natural language understanding.
By empowering customers, Peppercorn’s assistant is able to help and guide them through the insurance purchase process resulting in a more personalised user experience.
Peppercorn’s team is a fully remote workforce with employees working in all four home countries (and abroad). The company, which raised £1.8m in seed funding from EHE Capital in April, is initially focusing on motor insurance and is a managing general agent (MGA).
Nigel Lombard, who is both the Founder and CEO, has been able to bring together a team that includes engineers, developers, data scientists and customer experience experts plus a highly experienced senior team with the perfect blend of insurance and technology expertise.
Our team has a dynamic blend of insurance and technology expertise and have worked hard to build a unique experience and service. To launch a quality product on a leading Price Comparison Website in such a short space of time is a testament to the team’s commitment to transforming the insurance industry.Nigel Lombard, Founder and CEO Peppercorn
Insurtech is committed to refining and evolving Peppercorn’s platform, empowering our customers and improving their experience. At a time when saving money on bills is at the top of everyone’s minds, Peppercorn will show how smart technology can result in fairer pricing for consumers.
by Yana Keller