Margaret Leathers – Principal, Aon’s Strategy and Technology Group, Claims
Margaret Leathers serves as the Principal of Aon’s Strategy and Technology Group (STG) within the Claims sector. In this role, she focuses on helping clients enhance their claims management processes through the integration of advanced technologies such as AI. Her expertise lies in identifying and implementing operational improvements that drive efficiency and improve financial outcomes for insurers.
Leathers’ work involves mapping detailed workflows for various claims processes, identifying gaps, and integrating AI to streamline tasks that are repetitive, time-consuming, or inconsistently performed. This approach aims to optimize contact, investigation, and settlement processes, ultimately enhancing the overall claims quality.
For over 20 years, I have been a leader in the insurance industry within the Claims, Legal and Underwriting functions with emphasis on litigation management, people development, strategy design, initiative implementation, and project management, with specific focus on quality and performance improvement, technology integration and change adoption.
The Strategy and Technology Group at Aon, which Leathers is part of, leverages a global network of professionals and proprietary data analytics to deliver customized solutions tailored to the evolving needs of insurers. These solutions aim to boost enterprise efficiency, expand geographical reach, and add value to the clients’ share prices.
